Last Updated: Mon Feb 10 2025
Windermere Property Management / North Sound
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
In this article, Windermere Property Management / North Sound is highlighted for maintaining clear communication with their clients. Many user reviews mention their professional and friendly service, especially emphasizing the ease of setting up rental agreements and addressing tenant inquiries. Dreabon Robillard and her team have been particularly noted for handling maintenance requests efficiently and providing detailed instructions, which has left many clients feeling satisfied with the overall management experience.
Additionally, some reviewers expressed appreciation for the seamless transition from initial contact to receiving property management services, suggesting a well-organized and reliable process. One specific review even praised the good spirit in which maintenance issues were resolved, highlighting that tenants' deposits were returned in a timely manner, fostering a sense of trust and satisfaction with the company.
Great
Several user reviews describe Windermere Property Management / North Sound as exceeding expectations, particularly when it comes to communication and proactive service. A long-term client remarked on the consistency and professionalism of Dreabon Robillard and her team, stating that their service surpasses any other property management company they have worked with across different cities. This reflects a level of quality that resonates highly with those seeking dependable property management services.
Another user noted how the team keeps properties in excellent condition and handles any client issues with tact and efficiency, leading to peace of mind for both tenants and property owners. Often lauded for being responsive, the staff at Windermere has received commendation for their ability to maintain client relationships while ensuring that property needs are met promptly and effectively.
Bad
Despite the overall positive feedback, there are user reviews that indicate areas where Windermere Property Management / North Sound could improve. One particular review mentioned difficulties with consistency due to changing associate managers, leading to frustration in communication. Such inconsistencies appear to dilute the overall reliability that users expect from a property management company of this caliber.
The company's handling of deposits has also been a point of contention for some. A former tenant reported never receiving their deposit back, despite minimal move-out charges, which led to dissatisfaction with the experience. Issues around repair requests and communication gaps between tenants and management were highlighted, suggesting that not all renters feel their concerns are adequately addressed in a timely manner.
Ugly
The less favorable reviews point to significant challenges with the management's accountability and transparency. One review paints a concerning picture where a property was returned in poor condition, yet the damage deposit was fully refunded to tenants, causing frustration to the property owner. The email exchanges to resolve this issue became cumbersome, reflecting poorly on the dispute resolution process implemented by Windermere Property Management / North Sound.
In another case, a tenant described a lack of responsiveness and follow-through from the property managers, culminating in a missed opportunity to address a water damage issue during tenancy. The increased resentment was fueled by feelings of negligence, as the situation remained unresolved for months, which ultimately tarnished their view of the company. Such experiences highlight particular areas where significant improvements are necessary to prevent potential tenants and property owners from harboring negative sentiments.