Last Updated: Mon Feb 10 2025
Westview Real Estate
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
Westview Real Estate has received positive feedback from some tenants who appreciate the quality of their properties and the professionalism of their maintenance staff. One tenant highlighted how effectively the management handled quick repairs and found the team both accommodating and pleasant to deal with. They particularly praised the proactive approach to maintenance, which ensured that issues were addressed before they escalated into serious problems. Additionally, another tenant commended Westview's office staff for being consistently courteous and professional, detailing how management worked with them through a lease takeover process smoothly and efficiently. This indicates that some tenants find Westview's management reliable and their properties well-maintained, making them a solid choice, especially for those seeking prompt responses and organized management services.
Moreover, Westview's properties often receive remarks about their excellent condition and convenient locations. For instance, a tenant noted the "virtually brand new" condition of their apartment and appreciated its desirable location, justifying the premium rent demands. Such sentiments suggest that for tenants valuing a well-kept and strategically placed rental, Westview Real Estate can be an exceedingly good option. Others have shared their positive experiences with staff members who are ready to assist and facilitate repairs swiftly, further solidifying the company’s reputation among satisfied tenants.
Great
Despite the mix of experiences, Westview Real Estate has earned some glowing evaluations that underscore its strengths in customer service and property management. One resident praised the property management group as being the best they have ever rented from, noting the team’s timely responses to maintenance requests. The reviewer appreciated the understanding nature of the staff, highlighting the flexibility they provided with rent payments during challenging times like the COVID-19 pandemic. This display of empathy and adaptability earned Westview glowing recommendations from satisfied tenants. Additionally, long-term tenants have emphasized the positive experience stating that the staff is not only competent but easily approachable, offering assistance even before troubles arise, which speaks volumes about the level of care and attention provided by Westview Real Estate.
Another notable example involved a tenant who had lived at a Westview property for six years, expressing satisfaction with the prompt service and ongoing attention to maintaining a peaceful community atmosphere. The resident noted the continuous upkeep of complex amenities like garbage codes and parking gates, which were handled efficiently by the management. The personalized and attentive service played a key role in the tenant's decision to renew their lease yearly, establishing Westview as a standout choice in property management for individuals seeking consistent engagement and reliable residency experience.
Bad
While Westview Real Estate has its strengths, several residents have shared concerning experiences, primarily revolving around customer service and communication issues. Tenants have reported neglect in addressing maintenance requests promptly, leading to frustration, particularly when issues were labeled tenant responsibilities without adequate assessment. For instance, tenants have expressed dissatisfaction with incidents where repairs were delayed or inadequately resolved, pushing the burden onto the residents who expected proactive solutions. The persistent delays and poor communication from the staff have left some tenants feeling marginalized and ignored, depicting an urgent need for improved correspondence and operational efficiency. Additionally, complaints were made regarding the leasing process, with several tenants expressing frustration over lack of follow-through from the staff, leading to an inconvenient and frustrating renting journey. Such feedback highlights a pattern where communication breakdowns result in tenant dissatisfaction, potentially marring the renting experience with Westview Real Estate.
In addition, residents have criticized certain policies and actions by management, particularly in relation to security deposit deductions, viewed as excessive or unfair. Many tenants have shared similar stories of substantial amounts being deducted from their deposits for questionable cleaning and maintenance charges. The repetitive nature of these complaints implies a systemic issue in the handling of deposit returns, leading renters to perceive Westview's practices in this area as less than trustworthy. Problems such as uncommunicative staff, unfounded charges, and the stress associated with securing the return of deposits illustrate the challenges faced by those renting through Westview, impacting the overall perceived value and experience for some clients.
Ugly
The most severe criticisms of Westview Real Estate touch upon allegations of ethically dubious practices and deeply negative interactions with management. Some tenants have recounted troubling experiences where the conduct of the property management personnel appeared adversarial and dismissive. For example, complaints of mismanagement in handling tenant issues extend to claims of being lied to and threatened regarding future housing references. An instance revealed a situation in which a tenant's request for their deposit return led to hostility and unprofessionalism from staff, creating a stressful and unpleasant leasing environment. Furthermore, numerous accounts describe the application process as unfairly competitive, whereas staff would entertain multiple applications simultaneously, leading potential renters to feel misled.
Another grave concern relates to the treatment of tenants and property conditions, where maintenance negligence has led to reports of unlivable circumstances such as burst sprinklers and unresolved safety hazards like faulty security gates. The purportedly unchecked attitude of management staff in dealing with these pressing issues has been a significant cause of tenant frustration. Residents describe a property management team that seems indifferent to serious tenant concerns, offering little to no remedy in situations requiring immediate attention. The stark disconnection between tenant needs and managerial action paints a disconcerting picture for future tenants considering Westview Real Estate.