Last Updated: Fri Sep 06 2024
Son-Rise Property Management
Disclaimer
Son-Rise Property Management was acquired by the California-based PURE Property management sometime between 2020 and 2023. It is unclear whether Son-Rise simply rebranded under PURE or if PURE replaced existing management with their own.Good
In the context of local property management, Son-Rise has received some commendations from tenants who have had positive experiences with the company. A few tenants have reported professional and courteous interactions with staff while addressing concerns and that maintenance requests, when made, were handled in a timely manner. These isolated cases indicate that Son-Rise has the potential to provide satisfactory service, given the right circumstances.
Furthermore, there are instances where tenants have successfully retrieved the majority of their security deposits, which is a noteworthy positive, considering the common issues surrounding deposit returns. Tenant experiences vary, but those who meticulously adhered to checklist details upon move-out found the process straightforward and were met with fair treatment regarding their deposits.
Great
Amidst the critiques, it's important to acknowledge the instances where Son-Rise Property Management has excelled. Tenants have cited experiences where the staff was helpful and approachable, assisting them through the rental process. Taking over an existing lease was made uncomplicated for some, and any maintenance issues raised were quickly addressed and resolved satisfactorily by Son-Rise.
Positive experiences were marked by prompt communication from the property management. For some renters, there was leniency shown regarding late payments and appreciation expressed for the ease of online rent payments. These small gestures of good service can make a significant difference in the tenant-landlord relationship, representing the high points of interacting with the company.
Bad
On the other hand, some user reviews point towards a worrying trend of unprofessionalism within the company. Examples include inconsistent information being provided by staff, which caused confusion and frustration for tenants. Additionally, there are reports of significant delays and unresponsiveness to application queries and maintenance issues, contributing to a negative perception of Son-Rise Property Management's operations.
In certain reviews, tenants narrate how their maintenance concerns went unaddressed for extended periods, detrimentally affecting their quality of living. Concerns over aspects like lawn maintenance and unwarranted additional clean-up fees also paint a picture of a company that could be more attentive to tenant rights and respectful communication.
Ugly
The “ugly” side of Son-Rise Property Management’s service is a portrayal of disappointment and frustration echoed in several reviews. There were alarming reports of staff entering apartments without permission, which is a severe violation of privacy and indicates a lack of professional boundaries. Furthermore, a disturbing account from a tenant highlights an unsettling scenario where a maintenance worker entered the property unauthorized and interacted inappropriately with a minor.
Add to that the accusations from users about the property management withholding a significant portion of security deposits without clear justification and providing a poor level of cleanliness and maintenance in their properties. These distressing experiences reflect a dire need for improvement in the way Son-Rise conducts business and respects its tenants' rights and well-being.