Last Updated: Mon Feb 10 2025
Pomeroy Court Appartments
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
Pomeroy Court Apartments receives commendations for its convenient location near a bus stop, as mentioned in user reviews. Tenants appreciate the scenic 20-minute walk to the WWU campus through the arboretum, as well as the nearby shops that make life without a car feasible. The units themselves, while having some older appliances, are described as spacious and functional. Management has been acknowledged for providing decent notice for property entries and maintaining a seemingly serene environment. Another positive aspect noted by tenants is that maintenance requests are typically addressed, and some residents have successfully received portions of their security deposits upon moving out.
The property management has earned praise for their attentiveness and willingness to improve amenities, such as introducing new railings for increased safety. Some reviews also highlight the good behavior and efficiency of the maintenance staff, pointing out individuals who were friendly and managed repairs, like installing an emergency toilet promptly. New management appears to have introduced positive changes, which include timely maintenance responses and property upgrades. The office has responded to many reviews, showing that they value tenant feedback and are committed to enhancing the living experience.
Great
Some residents rave about the welcoming and efficient new property management at Pomeroy Court Apartments. They emphasize the proactive nature of the management team, who appear to genuinely care about tenant satisfaction and have spurred several residents to renew their leases. Renovations like stair and balcony railing upgrades contribute to a safer environment, a testament to the management's dedication to enhancing living conditions.
The surrounding area receives high marks for its beauty, natural surroundings, and accessibility. With trails leading to local landmarks, tenants enjoy a lively community with plenty of opportunities for outdoor activities. Great repair services are highlighted, with specific mentions of a friendly and quick response to maintenance issues. The positive interactions with the maintenance team leave a lasting impression and are a big part of why tenants choose to stay.
Bad
Despite some positive reviews, there are frequent complaints regarding the maintenance services at Pomeroy Court Apartments. Several tenants report slow or incomplete resolutions to maintenance requests, with some claiming that repairs took weeks or even months and were often executed improperly. The uncertainty around ongoing construction, which leads to inconveniences such as unexpected water shutdowns, is another concern raised by residents.
One persistent issue highlighted by tenants is the difficulty in retrieving security deposits. Specific cases involve exaggerated charges for repairs or cleaning fees despite attempts to leave the apartments in good condition. These financial disputes have led to frustrations and necessitated legal action, as indicated by multiple user reviews. Additionally, while the location is convenient, the property's aging infrastructure, such as outdated appliances and inefficient heating systems, detracts from the overall quality of the living experience.
Ugly
In the grim perspective of living at Pomeroy Court Apartments, some user reviews paint a picture of deceptive and unscrupulous management practices. One review distinctly labeled the property as a scam, advising potential renters to avoid the headache associated with dealing with their security deposit returns. Court battles and unresolved issues with deposits have marred the experience for some tenants, contributing significantly to the negative perception.
Other reviews indicate that the management's approach can border on confrontational and dismissive, particularly in handling disputes over deposits. A history of unaddressed and continual issues such as prolonged construction, inaccessible amenities, and unwarranted charges aggravates tenants' dissatisfaction. This feeling of being misled and taken advantage of underscores the critical warnings some former residents stress in their reviews, further highlighting a pattern of neglected commitments and poor tenant relations.