Last Updated: Mon Feb 10 2025
Integra Condominium Association Management
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
Some user reviews highlight positive experiences with Integra Condominium Association Management, particularly noting responsiveness and professionalism. For instance, one satisfied individual mentioned their appreciation for the quick and effective handling of issues, emphasizing that office staff were easy to deal with and efficient in their communication. Another reviewer expressed gratitude for how seamlessly Integra's team managed maintenance requests and kept residents informed about any changes in their building, distinguishing themselves from previous management experiences.
Further praise comes from members of HOA boards who appreciate Integra's management services. One long-term board member from Blaine, Washington, found Integra's oversight and planning to be both professional and helpful over their decade-long relationship. This positive sentiment offers a glimpse into the company's capability and effectiveness in property management, allowing stakeholders to rely on their expertise and wide-ranging contacts to support their communities.
Great
In addressing excellent service, some user reviews delineate exceptional examples of how Integra has gone above and beyond standard expectations. A review highlighted how effective the company was in crisis management, taking charge when tenants abruptly left a unit. Another review mentioned the manageability of all processes during a six-year relationship with the company, underscoring how they wish Integra could manage more properties within their association because of the stellar service.
For individuals who experienced great service, the key elements seemed to involve proactive communication and comprehensive property oversight. A recent positive encounter reiterates that Integra may be leveraging feedback to better address customer needs. In this specific case, a user found relief in the accommodating responses provided by the staff, who facilitated communication with the HOA board, evidencing a careful attention to client circumstances.
Bad
Despite some positive reviews, a significant number of user reviews detail negative experiences relating to customer service and hidden fees. Complaints about rude interactions are frequent, with reviewers claiming that they were belittled during phone calls and consultations. One user was particularly frustrated when dealing with an employee who dismissed their inquiries. Numerous accounts describe Integra as having unresponsive management, resulting in poor communication and dissatisfaction.
Furthermore, issues related to financial transparency were also highlighted. Some users felt misled, citing examples where expected costs were later inflated by additional fees or assessments. Several condo buyers found themselves alarmed by unforeseen charges, which felt akin to a bait-and-switch tactic. Despite attempts to resolve these issues, users characterized the company as unyielding and, at times, unprofessional, causing considerable stress and financial inconvenience.
Ugly
A predominant theme among the critical user reviews is a severe dissatisfaction stemming from what is perceived as unethical business practices. Renters and owners frequently reported that Integra charged fees for services that seemed unreasonable or non-existent. A noticeable number of users brought up incidents where application fees were collected despite units being unavailable, describing it akin to theft. Recurrent property issues, slow or absent responses to necessary repairs, and lost keys further stirred dissatisfaction.
The frustration with management extended to allegations of the company prioritizing financial gain over tenant welfare, with accusations of threatening correspondence and coercive tactics reported. In more serious cases, users expressed distress over being charged for repairs or services unrelated to visible damage or property neglect, leaving them financially burdened without recourse. Such negative experiences resulted in users recommending others to avoid Integra altogether, branding it as one of their most challenging property management encounters.