Last Updated: Mon Feb 10 2025
Evergreen Properties NW
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
In this section, we explore some positive aspects of Evergreen Properties NW as highlighted in user reviews. Many tenants have appreciated the owner, Casey, for his efforts to maintain a friendly and accommodating environment. His prompt communication and willingness to resolve issues are recurrent themes, with tenants noting that he strives to create a comfortable living situation. The staff is also often mentioned as being courteous and helpful, addressing concerns efficiently. In particular, user reviews praised the company's readiness in handling maintenance requests, attributing a reliable and convenient rental experience to the management team's dedication.
Another plum in the company's reputation is its straightforward handling of leases and tenant transitions. Several users have described their move-in processes as smooth and stress-free, with staff assisting at every step. Reviews mentioned a few hiccups during check-in but appreciated how the company quickly addressed and resolved these issues, such as managing landscaping or addressing minor move-in concerns. This willingness to correct initial challenges has earned the company a significant amount of goodwill from its tenants.
Great
User reviews are peppered with high praise for Evergreen Properties NW, especially pointing to the exceptional customer service provided by Casey and his team. They have transformed potentially negative experiences from other property management companies into positive interactions. One tenant recalls how any maintenance needs were met urgently, and Casey frequently went above and beyond to ensure satisfaction. The sense of community and supportive atmosphere fostered by the management was frequently mentioned as a stand-out quality.
Many tenants feel that Evergreen Properties NW surpasses industry standards by providing a refreshing level of customer service. The property management company's efforts to fulfill maintenance requests with lightning speed and often with a smile make them a preferred choice in the Bellingham area. In a place where rental properties can be competitive, tenants have remarked they would happily continue renting through Evergreen due to their high standards for tenant care and service.
Bad
While there is great praise, user reviews also present some drawbacks experienced by tenants. A few have faced issues with communication, specifically mentioning miscommunication between Casey and his staff, which occasionally led to confusion and frustration. A tenant expressed dissatisfaction due to unprofessional interactions with staff, citing rude exchanges and poor communication that failed to align with the owner's dedication and kindness.
Another issue that was brought up was a lack of response or delays in addressing some maintenance requests, with the office being occasionally overwhelmed during busy periods. A tenant noted that while Casey was supportive, delays in communication affected the overall experience, indicating a need for better communication channels and staffing to maintain efficiency as the company grows.
Ugly
Some user reviews highlight glaring issues that have severely impacted tenant experiences, creating a negative perception of Evergreen Properties NW. There are reports of Casey being significantly late for appointments and numerous errors in lease documentation. One particularly negative review described a long list of unresolved maintenance issues, including a dangerous structural problem in their rented home. The staff was depicted as unresponsive, with some claims of neglected maintenance spanning years. This experience suggests lapses in management's ability to effectively resolve significant tenant concerns.
Further exacerbating the situation, there have been accusations of questionable business practices. A tenant detailed being charged inappropriate fees not stipulated in the lease, struggles in communication during a lease break, and unresolved security deposits upon departure. Another individual shared an incident where they made a long journey to view a property based on misleading availability information, resulting in wasted time and frustration. These instances point to serious coordination problems and perhaps a lack of due diligence, indicating areas where the company needs substantial improvement.