Last Updated: Mon Feb 10 2025
EMB Management
Good
In this article, it is evident that there are some positive experiences with EMB Management, albeit overshadowed by negative feedback. A few user reviews highlight exceptional service from specific individuals within the company. For instance, one user praised a property manager for being responsive and knowledgeable, having managed to restore financial and operational effectiveness in their community, while another reviewer expressed gratitude for swift assistance needed for mortgage documentation. These glimpses of efficiency suggest that with the right personnel, EMB Management can deliver satisfactory property management service. Another user acknowledged the helpfulness and professionalism of specific team members at EMB, noting their excellent communication and patient guidance in understanding complex HOA operations. The appreciation shown for former employee Brenda Jacobs demonstrates that while the employee stayed with the company, they left a lasting positive impact on those they worked with, highlighting that individual staff members can sometimes make a significant difference.
Great
Although most reviews for EMB Management are negative, there are a few shining exceptions where reviewers had great experiences, which suggests that some clients do receive exemplary service. One enthusiastic review commended Monika, a contact at EMB, for her professionalism and quick responsiveness to maintenance issues, which were handled promptly and correctly. These users were able to enjoy peace of mind, knowing their property was well-managed and that operational concerns were adhered to with diligence. Another review specifically highlighted Regina J. of Blue Mountain as a standout property manager within the EMB umbrella. Regina's prompt replies and helpful assistance with homeowners' projects were seen as reasons for giving EMB a high rating. Even when expressing dissatisfaction with some parts of EMB, the reviewer had nothing but praise for Regina's exemplary service, recommending her to others seeking a reliable property manager. These few positive experiences suggest that with the right representative, the service level can exceed expectations.
Bad
User reviews suggest recurring issues with EMB Management, with many clients citing inadequate communication and slow response times to inquiries and maintenance requests. One homeowner noted that after multiple emails and calls regarding contractor work, no timely update was provided, reflecting the company's lack of responsiveness. Additionally, users frequently complained about billing errors, late fees, and delays in processing payments, with some experiencing difficulties in rectifying these issues and enduring financial penalties as a result. Another pattern seen in the user feedback is the mishandling of account and payment information. One renter recounted having another owner's payment credited to their account, only to be unexpectedly billed for back-owed dues due to the initial error—a clear indication of poor management and oversight. Reviews also mention poor customer service experiences when trying to resolve these billing issues, causing dissatisfaction and frustration among users.
Ugly
Sadly, some experiences with EMB Management go beyond inadequate service, entering into territory that users describe as appalling and troubling. One user shared a lengthy ordeal involving missing HOA reserve funds amounting to $175,000 for six months, attributing the confusion to the company's mismanagement—a serious breach of trust for any homeowner association management firm. Another user complained about EMB's involvement in a prolonged legal battle over disputed late fees that resulted in costly legal fees and ultimately forced the sale of their property. These extreme failures in financial accountability and aggressive legal actions have left lasting negative impressions. An additional user review recounted unprofessional behavior by property managers during meetings, with disrespectful conduct and a failure to maintain the property as serious points of concern. Furthermore, another homeowner alleged that EMB employees embezzled HOA funds, a situation leading to severe dissatisfaction and the termination of the company's services. These severe issues point to problematic business practices that have led to deeply unsatisfactory experiences for clients.