Last Updated: Mon Feb 10 2025
Elite Association Management Company
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
Despite the largely negative feedback, there are a few user reviews highlighting positive encounters with Elite Association Management Company. One user noted a professional experience, where the company's representatives provided valuable suggestions for home improvements that increased property value. This indicates instances where the company excels in customer relations by offering insightful advice to homeowners.
Another user expressed appreciation for the quick and efficient service they received from Elite Association Management Company. This user was pleased with how swiftly they obtained their association's documents and had their questions answered promptly. Such feedback suggests that while rare, there are occasions when the company delivers commendable service to its clients.
Great
Elite Association Management Company receives praise from users who describe experiences of excellent customer service and smooth management operations. The ability to build strong relationships with homeowners is noted as a highlight, with users expressing satisfaction over professional interactions and willingness to address needs effectively. This suggests that when the service works, it works very well.
Another instance of exceptional service is highlighted by users who could not only get their queries answered immediately but also received comprehensive explanations regarding property enhancements. Such positive reviews, although few, underline the company's potential in providing valuable and beneficial homeowner support when the right approach is taken by their staff.
Bad
Elite Association Management Company faces criticism for its lack of responsiveness and communication failures, as highlighted in multiple user reviews. Customers express frustration over unanswered calls and emails, illustrating a frequent inability to reach the company for urgent matters. This communication gap raises concerns among homeowners regarding the company's reliability in managing their properties.
Further feedback points to issues with billing inaccuracies and failure to resolve financial disputes. Users recount long periods of unresolved billing errors and difficulties in obtaining transparent explanations from the company. Such concerns suggest possible inefficiencies within the company's administrative processes that negatively affect the overall customer experience.
Ugly
The most severe grievances against Elite Association Management Company include accusations of unethical behavior and misconduct. One user reported being charged unjustly and facing threats of illegal lien filings without prior communication. Such situations indicate deep-rooted issues in the company's operational transparency and ethical standards.
Further darkening the company's reputation are experiences involving staff rudeness and unprofessionalism. Multiple user reviews describe instances of hostile interactions with staff, particularly a case manager known for being dismissive and uncooperative. Reports of towing resident vehicles without due cause add to the narrative of a management entity acting without accountability, severely undermining homeowner trust.