Last Updated: Mon Feb 10 2025
Brooks Property Management
Note: The Adjusted Review Count and Adjusted Review Rating reflects only reviews with both text and a rating
Good
Despite the overwhelmingly negative feedback, a few reviews highlighted positive aspects of Brooks Property Management. One user described their interaction with the staff as very professional, suggesting that the company has individuals who attempt to maintain professional standards despite criticisms. There was also praise for the friendliness and professionalism of one staff member, though these instances appear infrequent based on overall feedback.
Great
Instances of exceptional service or standout positive experiences with Brooks Property Management are rare according to user reviews. The majority of reviews are critical, making it challenging to find consistently positive themes or anecdotes. However, the fact that there is at least one five-star review suggests that some tenants' expectations were met or exceeded under certain circumstances.
Bad
User reviews commonly mention issues with lost payments and poor property maintenance. There were multiple complaints about Brooks Property Management losing rent checks, which forced tenants to track payment details to resolve the errors, causing significant frustration. Furthermore, tenants reported overgrown properties and debris-filled areas, indicating neglect in property upkeep. A tenant's experience of missing work due to a no-show for a property viewing reflects poor management practices.
Ugly
Several user reviews describe distressing experiences with Brooks Property Management that go beyond inconvenience. One tenant experienced forced eviction shortly after moving in when they requested necessary repairs—a practice that raises serious concerns about fair treatment. Another tenant recounted a violation of privacy where the property owner entered their apartment unannounced, damaging the door trim, contributing to a sense of insecurity and violation. The company’s failure to respond to these serious grievances suggests a lack of accountability and responsiveness to tenant concerns.